First, make sure you have the "QuickStart" instructions for your model of router.
Second, make sure the Router has power and that the lights are on.
Third, if your computer is connected to the Router with an Ethernet cable, make sure your computer's WiFi is off. If you are connected to the router via WiFi, make sure there is nothing connected to the computer's Ethernet port. In short, make sure you only have one network connection on the computer.
Fourth, make sure that the light on the router corresponding to the port that it's plugged into is flashing, and check the IP address on your computer - it should be of the form "10.0.0.x" (x is between 50 and 254). To check your IP address:
- On Windows, start a Command Prompt (Start - Accessories - Command Prompt) and type "ipconfig" then press the "Enter" key.
- On OSX, look at the Network Settings
If you don't have an IP address, check your connections to the router. If the cables are "clicked in" or you are absolutely certain you are connected to the Router's WiFi, reset the Router by holding down the "Reset" button until all the lights on the front of the Router all flash at once. See this video.
Fifth, if the IP address is correct, start a browser and type "10.0.0.1" into the URL bar. If the router does not respond, reset the Router as above.
If you can see the Router's login page, log in. If the Router has not been able to contact ayrmesh.com, the username and password are both "ayrmesh" but, if the Router has contacted ayrmesh.com, the username and password will be the same as your ayrmesh.com account.
If you are able to log in, click on the "CLICK HERE to set up the AyrMesh Router" link.
If this doesn't work, please send an email to firstname.lastname@example.org or open a case here with the following information:
- Your ayrmesh.com username (not password)
- Explain exactly what happened when you followed these directions.
- The MAC address of the Router (in tiny print on the label on the bottom of the Router - starts with 00156D or 002722)