Troubleshooting the original AyrMesh Hub – Ayrstone Productivity

Gateway Hub

The AyrMesh Gateway Hub is the one Hub in your network that is connected to a router that's connected to the Internet.

First, check the lights on the Hub. The bottom two lights (both green) should be on. The bottom light indicates power, so it should be on constantly; the second light indicates Ethernet traffic, so it might blink on and off from time to time.

If no lights are showing, make sure the light on the power supply is on. If it's not, the power supply is probably dead.

If the red light comes on and stays on, the Hub is not connected to a router and it is connecting to another nearby Hub. If any of the other lights come on and blink, there is something wrong with the Hub - contact Ayrstone support and see if you are eligible for an exchange.

Second, check to see if the Hub is transmitting WiFi. It takes about a minute for the Hub to boot, so it won't start transmitting right away after getting power. If the lights are on but the WiFi is not transmitting, the problem is almost certainly that the Ethernet cable between the power supply and the Hub is not providing enough voltage to the Hub. Usually, this means that the cable is not made of 100% copper wires and needs to be replaced. Re-test the Hub on one of the 10' cables included with the Hub.

Make sure to check the Power Supply - if the light on the power supply is off or is pulsating or blinking, the Power Supply is bad and needs to be replaced. Contact Ayrstone Support to see if you are eligible for a replacement; you can also buy the power supplies off-the-shelf. They are called "Ubiquiti POE-15 PoE Injectors" and are available from many online merchants.

Third, if the Hub is transmitting WiFi, try to connect to it. If you cannot connect to the Hub, either your computer/phone/tablet is misconfigured (must be set up to get an automatic IP address via DHCP) or the Hub is not getting an IP address from the router to which it is connected.

If you can connect to the Hub but you cannot access the Internet, then either the router is not connected to the Internet or the router is blocking the Hub from the Internet.

If the signal from the Hub seems low, make sure the Hub is mounted with the antenna pointed straight up and that there are no obstacles between the Hub and your device. Note that a "normal" wood-stud wall or a tree will approximately halve the range of the Hub. Note also that some devices are "calibrated" relative to a normal 100 mW WiFi access point, and that they sometimes go slightly nuts if they're close to the Hub, which is 30-40x as powerful. If you are getting "2 bars" of signal when you're next to the Hub, don't worry - it may be trying to tell you that it's seeing "7 out of a possible 5" bars.

Remote Hub

The AyrMesh Remote Hubs are the Hubs that are not connected to the Internet by an Ethernet cable - they are connected via wireless link to other Hubs.

We strongly suggest that you "initialize" Remote Hubs by plugging them into your Router for at least 10 minutes. This will allow the Hub to download its configuration information from AyrMesh.com, so it can easily join the network. If you don't initialize the Hub, it will still join the network eventually, assuming it has good "line-of-sight" to another Hub on your network.

If your Remote Hub is not checking in after it has been initialized, first check the lights on the Hub.

If no lights are on, then the Hub is not getting power - check the power supply and the Ethernet cable. Check the light on the power supply, as well - if the light on the power supply is off or is pulsating or blinking, the Power Supply is bad and needs to be replaced. The power light on the Hub may still be on, but the Hub may not be getting enough power from the Power Supply to fully boot.

If the Power Supply is dead (or suspect), contact Ayrstone Support to see if you are eligible for a replacement; you can also buy the power supplies off-the-shelf. They are called "Ubiquiti POE-15 PoE Injectors" and are available from many online merchants.

The bottom light is the power light. The green light just above the power light indicates Ethernet traffic. If it is off even though there is a device connected to the "LAN" port of the Power Supply, check all the cables and make sure the device works properly. If that's OK, the Hub may have a bad Ethernet port and require replacement; contact Ayrstone support. If nothing is attached to the Hub's LAN port, that second light should be off.

The rest of the lights on the Hub are used to measure the throughput from the Gateway Hub. The meaning of the lights is:

No other lights (just the power lights) - the Hub is not connecting to the other Hubs. First, wait 15 minutes - it can sometimes take that long for the Hub to join the rest of the network. If the light still doesn't come on, the Hub is not able to contact the nearest Hub via wireless - move them closer together, higher, or improve the line-of-sight between the Hubs.

Just the red light - throughput less than 1 Mbps - usually means the signal is too weak from the nearest Hub - get better line-of-sight to the Hub that should be supplying signal to this Hub.

Red light and yellow light - throughput between 1 and 2 Mbps - indicates that the signal is weak from the nearest Hub - get better line-of-sight

Red light, yellow light, and one green light - throughput between 2 and 3 Mbps - acceptable, but you may want to get better line-of-sight.

All four lights lit - throughput more than 3 Mbps - OK

Note that the lights on the Remote Hub only change every 5 minutes when the Hub checks in to AyrMesh.com - changes will not be seen instantaneously.

If your Hub is still not working correctly, email support@ayrstone.com or open a case here and include the following information:

Your ayrmesh.com username (not password)
The MAC address of the Hub
Exactly what the Hub is doing: what lights are on and whether the Hub is checking in to ayrmesh.com

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